About us...
LCI Solutions is a registered corporation in good standing with the Philippine Securities and Exchange Commission. LCI Solutions is based in Cebu City, Cebu.
Our Board of Directors has a vast experience in many industries and has combined their knowledge to form a company that will best serve its clients.
Our knowledge and experience interact to form a network of services to serve our clients from the first point of contact extending to long lasting relations. Our Directors are active in the daily operations of the company. LCI Solutions is a hand on company that not only supervises its staff but is actively involved in the daily operations as to insure that we deliver our services to our clients within their time frame.
LCI Solutions portfolio of experience
- Commercial Real Estate and Development
- Commercial Construction
- Advertising and Marketing
- Computer and Communication Technology
- Sales and Marketing
- Human Resources
- Information Technology
- Website Development and Management
Our background is derived from different cultures and is woven to form a net to support our clients’ needs. We have a mixture of experience from the United States of America, Europe and the Philippines. LCI Solutions uses our cultures to understand our clients and their business, to focus on their vision and goals, as to place them in the best position possible in order to secure their future.
LCI Solutions has built out numerous office spaces and continues to have an ongoing client list for future projects. We constantly look for strategic and economical locations for future office development, that if we find an ideal location with below market rent, we will take over that space and spec build it out, so that future clients can take advantage of the economical rent. We know that when clients make the decision to start or move an office, they want to move quickly.
Our Board of Directors has a vast experience in many industries and has combined their knowledge to form a company that will best serve its clients.
Our knowledge and experience interact to form a network of services to serve our clients from the first point of contact extending to long lasting relations. Our Directors are active in the daily operations of the company. LCI Solutions is a hand on company that not only supervises its staff but is actively involved in the daily operations as to insure that we deliver our services to our clients within their time frame.
LCI Solutions portfolio of experience
- Commercial Real Estate and Development
- Commercial Construction
- Advertising and Marketing
- Computer and Communication Technology
- Sales and Marketing
- Human Resources
- Information Technology
- Website Development and Management
Our background is derived from different cultures and is woven to form a net to support our clients’ needs. We have a mixture of experience from the United States of America, Europe and the Philippines. LCI Solutions uses our cultures to understand our clients and their business, to focus on their vision and goals, as to place them in the best position possible in order to secure their future.
LCI Solutions has built out numerous office spaces and continues to have an ongoing client list for future projects. We constantly look for strategic and economical locations for future office development, that if we find an ideal location with below market rent, we will take over that space and spec build it out, so that future clients can take advantage of the economical rent. We know that when clients make the decision to start or move an office, they want to move quickly.
LCI Solutions Inc.
LCI Solution is a global management consulting, technology services and outsourcing company, with more than 130 people serving clients in different countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, collaborates with clients to help them become high-performance businesses and governments.
We offer vast of services from BPO to web services. With high individual knowledge and skills, we can give you a good service.
LCI Solutions continually strives to enhance the value to our clients and the end-customers we share. Through operational excellence, technology innovation, and global skill set sourcing; Litnik Communicaitons Inc. provides greater end-customer satisfaction and incremental client revenue at a reduced cost. Our service model makes customer satisfaction more affordable by aligning the right resources, technology, and processes with client needs and end customers expectations.
Our Business
LCI specializes in the 4 most important areas of, starting or relocating, a BPO company, which are the most difficult and important ones when beginning. There are so multiple factors to consider; Location, Accessibility, Office design, Technology, Marketing, Human resources and Time management.
All these will affect a successful start and make the difference of success and failure.
The right location is essential; it must have good accessibility for employees and clients, a user friendly environment, services in the area, image, price, security and many more factors that are vital to success.Designing an office is very important; where certain work areas are located, layout of offices and cubicles, spacing, vantage points for admin, are all factors to consider.
A prime office must be user friendly; retail services, banks, 24 hour eateries, main transportation routes, traffic conditions, safety are the difference in successful human resourcing.
Knowing and selecting the right technology for your office system is essential for a system to function at its peak and best performance, not wasting unused technology which also slows performance. Understanding how an office operates and the right technology is important in determining start up and running costs in the operational state.
Human resourcing is the oldest and yet mysterious science of the BPO industry and of all industries. So many factors affect the hiring and maintaining employees, factors that have are not influenced by the company but by simple everyday details. Do you ever wonder why perfectly happy employees resign for no apparent reason? The amount of time and effort to select admin staff to be able to operate your office is extremely important.
Marketing your office is a factor which must be done timely and make an impression when first introduced. Having your website developed by professionals that are cost conscience is very important. Making sure that it is ready to introduce your company when you begin operations; knowing where to market your company to get high rankings on search engines.
Assembling all these factors while operating your present business will surely affect either component. If you take time away from one, the other will suffer, it is inevitable. Add in that all the above factors must correlate in correct timing. Selecting an office, building it, hiring employees, choosing the technology and operating the system, having all the proper government permits and approvals must be done to coincide with each other. If one of these factors is delayed, then it could cost your business thousands of dollars a day.
This is where LCI will step in to shoulder these responsibilities and worries. Our company and its resources know how to assemble an office environment and operations that you can step into turnkey. When you take over, all of the major components are operational, so that you can concentrate on doing what you do best. Best of all, it is done for a price that is below market, when you factor in all the details, you will see that it is very economical.
Office Development
LCI will undertake the responsibility of developing your new office from the first step. With over 30 years of experience in Commercial Real Estate Development and Construction, we know exactly where to locate your new office that will suit your needs. Location, price, accessibility, user friendly environment, and image will need expertise and experience to get your new office developed.
We begin with getting your company started, arranging so that you will have the necessary corporation formed, applying for business permits, Tax authority registrations, employee health and insurance applications are submitted to government departments. With our contacts and resources, the governmental procedure is guided and checked to make sure your documentation is being expedited, so that all key components are in place to coincide with the development of your office.
Construction in a timely fashion; our own crew can typically build you out an office with office cubicles, administrative offices, conference/training room, storage areas, break room and reception area within 2 weeks, turnkey. We outfit your office with a range of furniture and office cubicles depending on your budget. We have many excellent suppliers, both new and pre-owned, we hand pick the best quality for the most economical price
Technology is then organized; during the construction build out phase we begin to engineer how the system will be assembled. We begin ordering equipment so that it will have arrived and there are no delays, then our Information Technology staff begins to construct your technology system. Installing the UTP cabling, checking the connections, assembling computer units, installing Information Technology servers, operational software, internet networking systems, programming and testing the system constantly to make sure everything is operational. Administrative office computer and networking system is intergraded into the Technology servers.
When you take over your new space, all systems are in place, Technology and construction have been completed working hand in hand, so that your space is user friendly and operational. Your technology system comes with a 12 month warranty and we give you I.T. support for 60 days, in case your system will have any problems or glitches.
Business Development
LCI SOLUTIONS BUSINESS DEVELOPMENT WILL FILL YOUR CALL CENTER IN A SHORT SPAN OF TIME. Our admin staff creates a flow of clients that are directed to your center for various services such as telemarketing, virtual office support, back office support, accounting, content writing, programing and many other services. LCI constantly markets and promotes ourselves to all sizes of businesses so that we can support their needs and direct them to your office for service.
All our clients are advance paying, usually 2 weeks to 1 month depending on the service. LCI WILL COLLECT THE PAYMENT AND IS PAID TOU YOU BEFORE THE CAMPAIGN BEGINS.We have a vast amount of resources and contacts that gives us excellent networking, so we are able to get quality leads that we develop until they are paying clients to your center.
LCI SOLUTIONS will devote an admin that is your contact point for all your clients that we stream to your center, so that familiarity with your center is known when you contact us for whatever reason. We will provide daily, weekly and monthly reports as to the leads generated and successfully closed as clients.
When LCI SOLUTIONS develops an office for you, we do it as to be built with the best equipment and technology for the money. Most of our offices are developed without a contract in place; we design and build it for optimum usage with the lowest overhead.
The average hourly operating expense based on 40 stations operating 176 hours per month is $2.50 per hour that is inclusive of all salaries and expenses. Your center can offer campaigns at $5.00 per hour and make 100% profit. Our centers have the capability to run 3 (8 hour) shifts, so that your operating cost could be reduced by as much as 70%. USA campaigns on 1 shift, Australian campaigns on 2nd shift and web designing, content writing and other non-VOIP campaigns on 3rd shift
http://www.lcisolution.com
Human Resources
LCI knows that in operating a successful office is to have the best qualified administrative staff that can operate individually but communicate as one. We all know the expression team player, but how you find the best qualified player is experience. To understand the factors that will bring a team together, to know what details to look for when the selection process begins. To understand what the client’s vision is so that we can construct the proper administrative staff to make sure your company goals are accomplished without having turnover.
Our admin staff markets the key positions with different avenues so that we can obtain a diversified database of applicants to accommodate your positions. We pre-screen and interview as to save you time, check references, verify certificates and degrees that have been presented and provide you with the best staff possible to assist you in launching your new company.
In the pre-final selection stage, we require the applicant to go through a series of testing to make sure they are qualified and experienced enough to be presented to you for final selection. You are presented with the best of the finalist.
Home base agents are many of BPO Company’s marketing tool, but the selection and management of home-based agents is a difficult one. To interview and recruit is a major task, let alone, the management of them during operations. To rely upon self discipline from the home-based agent is not the answer. Our Technology servers have various software programs to record and monitor every aspect that is needed when employing home-based agents;
Web camera recordings
Keystroke auditing
Inbound/outbound call management
Voice recordings
Daily/weekly/monthly reports
Website and surfing suppressors
Training programs & aids
The Technology of LCI Solutions
LCI Solutions Information Technology staff will develop your system to meet your requirements, whether you are a new client or a client who wants to upgrade their system and servers, we can accommodate your needs quickly and efficiently.
Our staff can program your system with BPO enhancing software such as predictive dialers, auto dialers, speed dialers & power dialers. We will assist you from the inception of selecting the right server with the necessary requirements to operate your dialer, program the server, run multiple tests until all parties are satisfied, train your staff and turnover, free online support for 60 days and we could operate your system remotely for far less than a full time I.T would cost you.
The advantages to having your own server programmed with a dialer program are numerous, just the fact that the savings would pay for it in 6 months time;
- One time setup
- No monthly fee
- No annual fee
- No per call charges
- Unlimited inbound/outbound calling
An average hosted dialer costs $16 per month per agent, if you have 20 agents, that is $320 per month plus the set up fee, with LCI Solutions we could provide you with a branded server, predictive dialer, training , warranty and tech support that would pay for itself in less than 6 months.
LCI Solutions has exclusive contacts to custom build your computers and servers with branded parts (not Chinese off takes) for the best price in the market. We give you 12 months warranty on all equipment purchased through us and 60 day Tech support.
Our network of associates gives us a wide range of specialties, depending on your requirements is the determining factor who we will use to set up your system. Not all Information Technology personnel have the same specialty; each one varies upon their education, training and experience. Such are dialer software programs, each one does something different, with so many to select from, we can speak from experience of the different programs and features, thus helping you select the best dialer for your requirements at the best price. A 20 seat center will not use the same software program as would an 80 seat center, or visa-versa.
Contact us for an estimate of our services.
Sales Force Automation
Lead Management
Account & Contact Management
Opportunity Management
Sales Quotes
Customer Support & Service
Trouble Tickets
Knowledge Base
Customer Self Service
Online Knowledge Base
Marketing Automation
Campaign Management
Mass Mailing
E-mail Templates
Mail Merge Templates
Inventory Management
Products Catalog
Price Books
Vendor Management
Purchase Orders
Sales OrdersInvoices Activity Management
To Dos, Meetings & Calls
Recurring Events
Shared Calendar
Activity History
E-mail Notifications
Notes
Productivity Add-ons
Email Client
Outlook Plug-in
Office Plug-in
Thunderbird Extension
Customer Portal
RSS Feeds
Reports & Dashboards
Key Metrics
Customizable Reports
20 Pre-built Reports
20 Pre-built Dashboards
Report Folders
Product Customization
Custom Fields (10 different data objects)
Pick Lists
Custom List Views
Drag & Drop Modules
Currency customization
Security Management
User Management
Profiles
Roles
Groups
Organization-level Access Control
